Privacy Policy
Last Updated: September 2026 • In compliance with Digital Personal Data Protection Act, 2023 (DPDPA) & IT Act, 2000
Zero Data Sale
We never sell, rent, or monetize your phone number, email, or physical address to third-party telemarketers.
Encrypted Payments
All payments are processed through RBI-authorized payment aggregators (Razorpay / UPI). We never store card or PIN data.
Your Legal Rights
Under Indian law, you have the full right to access, update, export, or permanently erase your profile and order data.
1Overview & Regulatory Jurisdiction
Muscle ProZone ("we," "our," or "us") operates the sports nutrition e-commerce platform available at muscleprozone.com. We are committed to protecting your privacy in full compliance with the Digital Personal Data Protection Act, 2023 (DPDPA), the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
By accessing our website, creating an account, or purchasing nutritional supplements, you consent to the collection, processing, and storage of your personal data as outlined in this Policy.
2Information We Collect
We collect only the information necessary to fulfill your orders, provide customer support, and recommend safe, personalized nutritional products:
Identity & Contact Data
Your full name, phone number (verified via OTP), email address, and delivery addresses across India.
Order & Payment Data
Items purchased, invoice values, delivery receipts, and tokenized transaction IDs from RBI-regulated payment gateways.
Nutrition Advisor Inputs
Workout goals, dietary preferences (e.g. vegetarian, whey isolate requirements), and queries submitted to our Nutrition Advisor.
Device & Technical Info
IP address, browser type, and operating system used to detect fraud, ensure account security, and optimize performance.
3Purpose & Lawful Basis of Processing
Under DPDPA 2023, personal data is processed solely for specific, lawful purposes with your explicit consent:
- Fulfillment of Orders: Sharing shipping address and mobile contact with licensed Indian courier partners (Blue Dart, Delhivery, Shiprocket) for timely door-to-door delivery.
- Communication & Verification: Sending transactional OTPs, invoice copies, dispatch tracking links, and customer care responses via SMS or WhatsApp.
- Authentication & Security: Preventing fraud, verifying member loyalty points, and maintaining session security.
- Legal & Tax Obligations: Generating GST tax invoices and complying with statutory record-keeping mandates in India.
4Your Rights as a Data Principal (DPDPA 2023)
As an individual in India, you hold the following rights regarding your personal data:
- Right to Access: Request a complete summary of all personal information held about you.
- Right to Correction & Updating: Edit your name, email, or addresses directly in your Account Dashboard.
- Right to Erasure ("Right to be Forgotten"): Request complete deletion of your account and personal history, subject to statutory GST tax retention rules.
- Right to Withdraw Consent: Revoke consent for promotional messages or nutritional consultations at any time.
- Right to Grievance Redressal: Submit grievances to our designated Grievance Officer with guaranteed timely escalation.
Mandatory Grievance Redressal Mechanism
In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the contact details of our designated Grievance Officer are published below:
Plot 42, Road No. 36, Jubilee Hills,
Hyderabad, Telangana 500033, India
Resolution Timelines: Our Grievance Officer will acknowledge any complaint within 36 hours of receipt and resolve it within 15 days in compliance with the Information Technology Rules.
Have questions about your privacy or wish to request data deletion?
Contact Support Team →